FAQS

Should any parcels be damaged in transit, these must be signed for with the courier as damaged. We cannot make any compensation for goods that are signed for as having been received in good condition when damage has occurred in transit. If the goods themselves are found to be damaged or faulty in any way please see our terms and conditions

How will my fabric be packaged?

Generally, fabric is dispatched on a roll. In some cases, it may be necessary to fold the fabric, but this is rare.

Will I be able to Order Fabric or Wallpaper if it is out of stock

If your item is out of stock we will advise you of the estimated delivery date and if you are happy, we will place the item on back order so that it will arrive as soon as new stocks arrive.

What about VAT charges?

We only accept orders within the UK. However, for reference :- For orders made from the UK or the European Union, VAT is added -  (currently 20% )  All other orders are VAT free. Please note that the receipient of any goods outside the European Union will be responsible for any customs and import duties that may be applied at any time. 

Can I have my order delivered to an address delivered to an address other than my home address?

Yes, we are happy to send orders to an address other than the billing address, such as a work or neighbours address.

Do you accept payment by Paypal,  BACS and over the Telephone?

Yes, please advise us of your preferred method of payment at point of order.

Do I have to have my curtains Lined?

No, if preferred we will make your curtains unlined. However, please note that we do recommend them to be lined as it improves their drape and appearance, improves their insulation and protects from sunlight damage.

Can I iron my curtains and Blinds?

That depends, please check if your fabric is suitable for ironing and if possible iron from the inside. Our hand made headings may crease in transit, any transit creases should be carefully ironed out. Please allow a few weeks for any general creases to fall and the appearance to settle.

Info

12 Huron Close
Heath Hayes, Cannock, Staffordshire. WS11 7YL

www.shadesinteriors.co.uk

01543275426